Virtual hands issue Hotfix

• July 1, 2024
• Comments
• Patch
• kennynichols

Hello Vivid Vision Provider,

If you are experiencing issues where the virtual hands don’t appear on screen or appear frozen in the middle of the virtual scene then you will need to follow the steps below to resolve the issue.

***Please Note: This fix is only for the Meta desktop software and does not apply to other VR headset platforms***

This issue occurs after the Meta(Oculus) software has been updated to the latest version (version 66). The issue is due to Meta changing the way that they allow software to access controller functionality. Unfortunately this change was not communicated to their development community and as a result a number of software applications relying on this method of input functionality had stopped working correctly.  Our developers found a workaround for the issue and a convenient script that will automatically replace the incompatible files with functioning ones.

To download and run the script file, follow the steps below: 

1. Close Vivid Vision and Oculus(Meta).
2. Go to the download page at www.seevividly.com/oculusfix
3. After you click on the link above, the download will take a few seconds to complete.. (You will not see any web page appear but you will see the downloaded file appear in the upper-right corner of the browser. You might be prompted to either discard or keep the file,, choose "Keep" or "allow", if prompted.  You will either be prompted to choose a location, or the browser will automatically save the zip file in the "Downloads" folder.)
4. Open the "Downloads'' folder or the folder you chose to save the zip file in.  (This can be done either by opening a File Explorer window by selecting the folder icon on the Windows taskbar at the bottom of the screen or right-clicking on the Windows Start button on the task bar and selecting "File Explorer" in the menu list.)
5. Select the oculusfix.zip file, then right-click and choose "Extract All" and then click "Extract All" at the bottom of the window".
6. A new window will open, you want to right-click on the "oculusfix-run" file and choose "Run as Administrator". (You will ether be prompted to enter Administrator credentials or the script will automatically run if you are already logged in as Administrator.)
7. A command prompt window will now open and you will see the batch file run its commands.
8. After the batch file has completed, you will see the message  "press any key to continue", press any key on the keyboard to close the command window.
9. Open Vivid Vision and test the headset and controllers to confirm that the virtual hands are functioning correctly.

If you need further assistance or if you're still having issues with the virtual hands after applying the hotfix, you can contact Support directly at support@seevividly.com or (US) 1 877 877 0310 - Option 1, 9 AM - 5 PM EST, Monday - Thursday.

The Vivid Vision Team

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